We are proud of our knowledgeable, multi-faceted staff. No, not staff, family. Our friendly, experienced group specializes in diamonds, colored gemstones, watches, styling, jewelry repair, watch repair, custom design, appraisals, gifts, tabletop, corporate giving, gift wrapping, joke telling, child entertaining and more. Stop by and meet them.
Laura is a gem. Such a seamless and warm experience we had today at Kerns to purchase a Rolex for my father in law's 50th birthday.
Laura was not only knowledgeable but also very welcoming and warm toward us. It truly made the experience very positive and makes me personally want to go back for any future special purchases.
So glad my husband and brother in law lucked out on finding this place. And a big thank you to Laura for taking care of us!
I am certain that my father in law who is the most selfless person in the world, will love his gift! Thank you Kerns!
First and foremost, If you're looking to purchase your very 1st Rolex and have done research & "hunting" (yes you read that right) you should already know it's almost impossible to acquire one without prior purchase as priority goes to clientele and supply is very limited compared to demand.I've gone to few Rolex authorized dealers in my area and was proactive on visiting & calling which took a lot of patience but had no luck. I've felt like I was brushed off as I'm young & had no prior purchase.
But last week, I'm so glad I made the drive to Kerns! Out of all ADs they had the best showroom & most exhibition. I was helped by Josette whom I'm very grateful for. She was knowledgeable,warm & patient. Not just that! She went out of the way & made the impossible possible. Let's leave it at that. I got my very first Rolex that day. On my first visit without prior purchase and let me tell you this!!! I got the exact model,size,dial & material I wanted no compromise at all. Like are you ****** me. I was blushing,shaking and over the moon when she said I can purchase it. What an exhilarating experience after my previous visits with other boutiques! I will definitely be a loyal customer and I'm already looking forward to my next visit! Seriously! Thank you Kerns! & Josette!
P.S My watch was my fiancé's supposedly wedding gift to me. We visited and got the watch on 12/10 4 days away from our big day 12/14. Imagine that 4 days it's just magical and meant to be. We've been looking for a long time. I felt like Josette gave us a wedding gift.lol
5 Star team! Chris Catabay assisted me with my first Rolex purchase. He is patient and knowledgeable. Great experience.
In this episode, you'll hear from my good friend, Eric Mendell whose family has owned Kerns Fine Jewelry of Burlingame, California since 1972, a business that has been in operation since 1944. If you want to learn about top notch customer service, you need to listen in, especially since we also discuss how to reach the millennial customer with the same marketing strategies that are used with baby boomers. We think you'll enjoy this episode, so sit back and take a few notes, there are some golden nuggets in this one. Be sure to visit KernJewelers.com to see a little of what they're all about.